The hardest thing about managing employees is keeping everyone happy. Although it’s impossible to eliminate every issue, you must make sure the big problems are taken care of if you want the company to be successful. Unfortunately, unmotivated employees are less likely to be productive, and this will hurt the business’ ability to make sales and conversions.
A typical red line is shift patterns. Mostly, people hate night shifts because they ruin regular routines and get in the way of workers’ balance between life and the office. On the flip side, you need to ensure there is always someone ready to answer customer queries or watch over manufacturing processes.
So, how are you supposed to stop your team from complaining without ruining output or the customer experience? It’s not easy, but it is doable if you factor in the most significant scheduling issues and their solutions. Here are 4 ways businesses can tackle problematic shift patterns.
Don’t Do It At The Last Minute
Sometimes, a last-minute schedule is unavoidable because unforeseen circumstances rear their heads and you must react. In this case, there’s not much you can do other than tweak your plan at the last minute. However, doing it when there is plenty of time to organize is a no-no, and it’s bound to cause more problems than it solves.
Firstly, showing the shift patterns to employees weeks in advance allows them to digest it. So, they can work out whether they are free or need to swap with a colleague because they have a family errand. Secondly, it makes the process more flexible. There are bound to be issues from your employees, and organizing a schedule in advance means that you can attempt to fix the problems.
Doing it at the last-minute forces the schedule on everybody, which increases the likelihood of them pushing back.
Keep Track Of Changes
Of course, a knock-on effect of making tweaks is that people can become confused. Once this happens, you won’t know whether employees understand their shift patterns and responsibilities, and this could lead to a lack of human resources at any given moment.
Calling a worker because they are fifteen minutes late is avoidable if there is no confusion surrounding their schedule.
The first part of the process is making a work schedule, but it’s only the beginning. The next step is to track every change so that you can confidently explain the situation to your employees. As a rule, there is no better way to hit this goal than to invest in a management tracking software.
Not only will it ensure workers are happy and content, but it allows you to strike a perfect balance for yourself, too. Often, bosses work overtime in a bid to cover every base, and it’s unhealthy.
Avoid The Dreaded ‘Clopen’
‘Clopen’ is a word that signifies a worker who has to close and open up without getting an opportunity to sleep or take an extended break. It’s a phrase that’s usually used throughout the hospitality industry, yet the customer expectations are mudding waters and forcing more sectors to close later and open earlier.
Remember that what’s good for the goose isn’t necessarily good for the gander in your case. Sure, the company will benefit from reduced costs and enhanced brand awareness, but workers will be sleep deprived. When this happens, people may literally fall asleep on the job – 30% of HR leaders in America have heard or witnessed this phenomenon.
An additional 35% say that it negatively affected productivity levels. Therefore, it’s essential to mix up shift patterns so that one person isn’t closing and opening up again straight away.
Several employers now recognize sleep as an integral part of health and wellbeing, so you may want to ensure an employee gets eight hours in between shifts to catch up on some Zs.
Overtime is great for both parties when it works. When it doesn’t, it can lead to stress and health issues for staff and money problems for your business. If the company’s finances are stable and employees are productive to the point they maintain a high standard, there is nothing to worry about.
However, the balance can change quickly, so you need to keep an eye out for small-yet-significant issues. For instance, missing deadlines and arriving late for work. Many businesses decide to make employees who work more than forty hours a week salaried to avoid the hassle.
Plus, it saves the organisation money as overtime wouldn’t be advertised as double pay.